About us
Our story
1.Our story
Representative Director
Makoto Sano
Acroseed was established in Minami-Aoyama in 1986 and officially recognised by immigration in 1990 with the introduction of the authorized agent system. We are a family business and have been doing business for more than 35 years over 2 generations.
Acroseed was started at a time when there were barely a handful of other people offering visa services and the public's vision of administrative scriveners was that of men in suits who mainly dealt with business permissions. We were regularly met with shock when we mentioned that we offer visa services.
The company was started by the father of our current boss. Before he went down this path he had worked for a company that dealt with goods shipment. This put him in a very unique situation for a man in the 70s because he had been able to travel the world. It was his travels and the inevitable interactions with immigration authorities that lead to his eventual interest in immigration law.
2. Our Founder's Values
When he started this company our founder decided on four rules he believed would lead to our success.
2). You must never forget that you are helping people.
3).You must always be honest if you want to continue your business.
4). You must not care too much about what others are doing and always be open to new things.
It is because of these principles that lie at the heart of our company philosophy that Acroseed has been able to thrive for all of these years. We have found that professional expertise alone is not enough for success and so we are constantly striving to better ourselves and focus on the ideals above. In order to do this we have created our 3 promises.
1. Consultation will always be free
The first thing we start from is always free consultation. This is because we want to put helping people above all other things. We know that with even just a little bit of time we can solve problems for our customers. So we offer free consultation so that people can come talk to us freely.
2. Our prices are set and clear
In the past there were specific rules about what we were able to charge for different services. Ever since these rules were gotten rid of many find understanding prices to be very confusing and may feel that they are being charged unfairly because of their situation. Because of this we have decided that our prices will always be decided based on the service we provide and not on the customer.
3. We do not charge extra for re-application
With our over 35 years of experience we can confidently say that we know what we are talking about when it comes to immigration law. However, even we can not promise 100% that a visa application will be accepted. Our goal is to support you being successful and getting the result you want. Because of this we offer re-application for no additional cost. (N.B. there are situations where free re-application does not apply however, this will be explained beforehand).
These may seem like very strict rules but we believe that by following these we are best able to ensure we do what is best for the customer and can hold ourselves responsible for the work we do. We have been asked about the best way to make our customers happy for years but the answer we keep coming to is simply to get the visa they need for them.
In order to do this we never give less than 100% of our effort and are dedicated to helping our customers even if it means we have to go to immigration and ask one thousand questions in order to find out a way to get you your visa.
A Message from our boss:
As the second generation head of Acroseed I have been running this company for over 20 years. Because of this many people will think that I have everything figured out and there is nothing new for me to learn. This is not the case. When it comes to immigration the rules are ever evolving and even though we have successfully completed may thousands of applications we are constantly encountering new and unique cases all of the time.
It is the fact that there are no perfect answers that give us the drive to always be learning new things in order to serve our customers the best we can.
Our Current Company Goals:
1. Think from the customer's perspective.
We try not to see ourselves as 'expert' and 'customer' but rather as people working together to do what is best for you. We work hard to stand in your shoes and see the world from where you are. This helps us to understand the best way to get you what you want and prove to you that you can trust us.
2. Always keep our promises
It goes without saying that we treat agreements with our customers very seriously. But more than that we vow to keep the little promises that we make and never lie to our customers. This means that we will be clear about the price you pay and you will be the last person to check any documents we submit.
3.Never Make the customer wait
We promise that as much as possible we will deal with your requests the same day. If this is not possible we will explain this and work with you to decide a new deadline.
4. Focus on results
We believe that the only way to make the customer happy is to secure the visa they want. While many other places will give up when the application has been submitted here at Acroseed we will not stop until we get the result.
Group Structure
ACROSEED Group provides a one-stop service through an administrative scrivener (with immigration specialization) corporation and a certified tax accountant corporation.
| ACROSEED Co., Ltd | ・Established in 1991 ・30 million yen capital ・Representative Director Makoto Sano |
|---|---|
| ACROSEED Immigration Lawyer's Office | ・Established in 1986 ・Representative Administrative Scrivener Makoto Sano Administrative Scrivener Masashi Miyagawa |
| ACROSEED Certified Tax Accountant’s Office | ・Established in 2009 ・Representative Tax Accountant Takeshi Nishizawa |
Since opening our practice in 1986, we have been involved in consulting on visa applications for foreigners for nearly 40 years as an immigration lawyer.
Telephone consultation, email consultation, online consultation, and consultation at our office are available.
